TY  - BOOK
AU  - Oakland, John. S 
AU  - Oakland, Robert. J
TI  - Total Quality Management and Operational Excellence: Text with Cases
SN  - 9781138673410
U1  - 5900 1/1 658.4 
PY  - 2021///
CY  - New York, USA
PB  - Routledge 
KW  - TQM
ER  -